Customer Intelligence Manager at Midas (İstanbul, Turkey)Customer Intelligence Manager

At Midas, we are working on real-life engineering challenges to transform the world of finance. We’ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 4 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever. As a Customer Intelligence Manager, you’ll optimize end-to-end user journeys, ensuring consistent and high-quality experiences across all touchpoints. You’ll turn user feedback into actionable insights, drive improvement initiatives, and work closely with cross-functional teams to align products and services with user expectations.

• Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.
• Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.
• Collaborate with cross-functional teams to align product and service delivery with user expectations.
• Develop and monitor KPIs to measure the impact of experience enhancements and track progress.
• Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.

• Proven experience in customer experience, customer support, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.
• Strong analytical skills with the ability to translate data into actionable strategies.
• Exceptional communication and collaboration skills to work across diverse teams.
• Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.
• An user-focused mindset with creative problem-solving skills.