Feeny
nahc.io

System Team Lead at nahc.io (Taipei, Taiwan)

nahc.io· Taipei, Taiwan·

Role details

Work type
Hybrid
Employment
Full-Time

Job description

Our client builds AI-powered operations software for fast-food/QSR restaurant chains, running across hundreds of live store locations in the US and expanding. The system spans both cloud and in-store edge hardware, and this role owns the infrastructure that keeps it all running reliably as the company scales. They're hiring a System Team Lead to take charge of that infrastructure end-to-end and lead a small, senior systems team.

What you'll work on

  • Set the technical direction for the systems team, growing and mentoring the group while staying hands-on in the work yourself.
  • Take ownership of a distributed on-prem edge fleet — in-store servers and camera hardware across many customer sites, connected back over secure VPN/mesh networking (OpenVPN, Tailscale).
  • Design self-service tooling, scripts, and internal APIs so customer support and field technicians can independently install and debug store hardware, networking, and cameras — cutting down on engineering escalations.
  • Run a self-hosted monitoring and observability stack (Prometheus-based: Grafana, Mimir, Loki, VMAgent, Vector) spanning edge and cloud, with SLO tracking and alerting feeding into automated ticketing and remediation.
  • Build automation — event-driven auto-remediation and ticketing via Ansible/AWX and serverless AWS components (SNS/SQS/Lambda) — so manual ops effort doesn't scale with the fleet.
  • Manage core infrastructure at the company's Taipei office — internal network, virtualization, Kubernetes, storage, device monitoring, and self-hosted internal services (registry, auth, reverse proxy).
  • Shape how systems investments support the product roadmap, working closely with ML engineers, product managers, customer success, and client-side IT teams.
  • Own the on-call rotation and incident response, turning recurring problems into permanent fixes and documented runbooks.
  • Handle security and compliance operations — ISO 27001 ISMS upkeep, vulnerability management, code scanning, and disaster recovery testing.

You're a strong fit if you have

  • Proven experience leading an infrastructure, platform, or SRE team while continuing to work hands-on yourself.
  • 5+ years in systems, infrastructure, or DevOps engineering, with solid Linux (Ubuntu) administration and real experience running large fleets in production.
  • Comfortable with core networking concepts — TCP/IP, DNS, VLANs, VPNs, firewalls.
  • Strong background in infrastructure-as-code and config management across on-prem and cloud (Terraform, Pulumi, or similar).
  • Confidence running observability at scale — metrics, logging, alerting, SLO definition — and making sensible tradeoffs between monitoring depth and cost.
  • Strong scripting/automation instincts, mainly Bash and Python, Go a plus — someone who automates away repetitive manual work. Strong communicator — clear documentation and runbooks, calm under incident pressure, good cross-team coordination.
  • Fluent in Mandarin and English (Mandarin for internal team communication; English for daily work with US-based stakeholders and vendors).
  • A practical, priority-driven approach to ownership — balancing reliability work against delivery speed.

Bonus points: experience with IP cameras/NVRs, ONVIF, and real-time video streaming (RTSP, H.264/H.265, MediaMTX); storage/NAS operations at scale (ZFS/TrueNAS, Synology, QNAP, RAID/HA); vulnerability scanning and static analysis tools (OpenVAS, SonarQube); low-code workflow automation (e.g. n8n) and a history of building low-toil operational systems.

Why work at nahc.io

  • Culture & values: “People-first” ethos with a strong emphasis on ethical conduct, transparency, and long-term relationships. The team is small (4 people), offering direct mentorship from the founders.
  • Growth opportunities: The firm “invests in our people through continuous skills training and new opportunities.” Internships are available for university students, providing hands-on experience mentored by founders.
  • Work environment: Offices in Hong Kong (Sheung Wan) and Singapore (Vision Exchange). The Taipei role is listed as on-site. Remote/hybrid policy is not explicitly stated, but the company advises on remote hiring for clients.
  • Unique perk: The company uses AI tools to support hiring (resume review, analysis) but notes that final decisions are made by humans – transparency in their own hiring process.
  • Impact: As a small team, employees can directly shape the company’s growth and have a tangible impact on candidates’ careers and clients’ businesses.

Application questions