UX Researcher at Midas (İstanbul, Turkey)
Midas· İstanbul, Turkey·
Role details
Job description
At Midas, we are working on real-life user needs to transform the world of finance. We’ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 4 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.
What You’ll Do
- Identify high-priority issues from both our users’ investment processes and the challenges faced by product teams during development, and develop effective solutions.
- Working closely with BIST derivatives product teams. (Margin, VİOP & Warrants)
- Answer key questions by leveraging your strong command of both qualitative and quantitative methods, using the right approach at the right time.
- Collaborate closely with data, product management, growth, design, and customer support teams to conduct ongoing research and identify critical issues during continuous discovery processes.
- Conduct benchmark studies with PMs and designers to assess the strengths and weaknesses of existing solutions in other organizations, providing the team with a clear industry landscape overview.
- Plan and lead research projects from start to finish—including strategic, foundational, iterative, and evaluative research—to drive actionable insights.
- Partner with design, growth, data, product management, and customer support teams to establish feedback cycles that monitor and improve user experience metrics from the first user interaction.
- Clearly present your research findings to enable teams to translate insights into tangible product and business impact.
What You'll Bring?
- Hands-on experience in qualitative or quantitative research
- A background in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or a related field.
- A proven track record of independently executing research projects, with strong skills in designing and administering surveys and conducting user interviews.
- Demonstrated ability to apply your research skills to drive tangible product and business impact.
- Experience, knowledge, or a strong interest in trading/investing is highly preferred.
Why work at Midas
- Culture: Described as a fast-growing fintech with a flat hierarchy and a focus on ownership. However, Glassdoor-style ratings are low (2.0/5.0 based on 3 reviews) – take with caution. The large number of ex-employees from top Turkish tech companies (Trendyol, Getir, Papara) suggests a competitive talent environment.
- Remote/Hybrid Policy: Not explicitly stated, but offices in Istanbul (Uskudar and Üsküdar). Likely hybrid given the tech-heavy workforce.
- Engineering Culture: Strong emphasis on modern tools (Kubernetes, GitOps, observability stack). Engineering makes up ~43% of the workforce (149 out of 350). Active hiring for senior and lead engineering roles.
- Perks: Not detailed, but as a well-funded Series B company, likely offers competitive compensation (4.0/5.0 compensation rating) and equity.