VIP Account Manager at GROWE (Colombia)VIP Account Manager

Growe welcomes those who are excited to:

- Manage and maintain relationships with VIP / high-value clients;

- Act as the main point of contact for assigned accounts;

- Provide personalized service and proactive communication;

- Monitor client activity and performance metrics;

- Identify opportunities for upselling and cross-selling;

- Develop strategies to increase client retention and lifetime value;

- Handle escalations and complex client issues efficiently;

- Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

- Track KPIs related to retention, reactivation, and revenue growth;

- Stay updated on products, promotions, and market trends;

- Comply with company policies and security standards.

We need your professional experience:

- Fluency in Spanish (mandatory);

- Good command of English (written and spoken);

- Previous experience as an Account Manager, VIP Manager, or similar role;

- Experience in iGaming / fintech / online services (preferred);

- Analytical mindset with ability to interpret client data;

- Results-driven with strong focus on revenue and retention.

We appreciate if you have those personal features:

- Strong sales, negotiation, and communication skills;

- High level of responsibility;

- Experience or strong ability in cross-selling and identifying revenue opportunities;

- Proactive mindset, with the ability to anticipate client needs and take initiative;

- Creative and out-of-the-box thinking to solve problems and enhance user engagement.

We are seeking those who align with our core values:

- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.