Feeny
Neura Robotics

Robotic Service Engineer (human) at Neura Robotics (Metzingen, Germany / Riederich, Germany)

Neura Robotics· Metzingen, Germany / Riederich, Germany·

Role details

Work type
Onsite
Employment
Full-Time
Skills
Robotics repair and maintenanceDiagnostics of electrical and electronic componentsHardware maintenanceMS Office

Neura Robotics at a glance

German cognitive-robotics company building humanoid and collaborative robots that see, hear, feel, and learn to work alongside people.

NEURA Robotics designs cognitive robots (humanoids, collaborative arms, and mobile bases) plus the AI and platform that run them, all built in-house. Its flagship 4NE1 humanoid targets industrial workflows and everyday assistance, and the Neuraverse platform links deployed robots into a shared learning network.

~$1.7B+ raised · latest: Series C · up to $1.4B · June 2026 · backed by Tether, Amazon, NVIDIA, Qualcomm

Summary

The Service Engineer will manage high-priority field assignments, providing Tier 3 support, maintenance, and repair for NEURA Robotics products. Responsibilities include creating diagnostic protocols, commissioning products, and coaching partners on NEURAVERSE processes to ensure customer satisfaction and operationa...

Job description

At NEURA Robotics, we are shaping the future of human-robot collaboration. As part of our Service Team, you act as the interface between technology and people. Whether it’s delivering trainings, solving technical challenges, or carrying out on-site commissioning, every day brings new and exciting tasks. You combine technical expertise with a strong service mindset to support our partners in the best possible way, working closely with Engineering, Quality Assurance, and Product Management to create solutions that inspire.

We are looking for a tech-savvy Service Engineer for demanding field service assignments—someone who thinks differently, challenges the status quo, and finds innovative ways to drive our growth and establish NEURA Robotics as a leading brand in robotics.

YOUR MAIN RESPONSIBILITIES INCLUDE:

  • Field service assignments: Provide Tier 3 on-site support for our partners, perform maintenance work, and support our development products.
  • On-site and remote supports for customers
  • Diagnosis and repair: Create, develop, and analyze diagnostic protocols and carry out repairs.
  • Commissioning: Support the commissioning of our development products.
  • Documentation and quality: Document your assignments and ensure the quality of all performed work.
  • Continuous improvement: Foster a culture of continuous improvement by actively collecting feedback, testing strategies, and continuously enhancing both the robots and the collaboration with each partner.
  • Coaching and training: Coach according to our NEURAVERSE processes and systems, conduct on-site trainings, and strengthen the technical capabilities of our partners—especially in Tier 1 and Tier 2 support topics.
  • Safety and standards: Ensure compliance with all NEURA Robotics safety guidelines, ISO certifications, and applicable legal regulations related to robotic commissioning.
  • Representation: Represent NEURA Robotics at internal and external trade fairs and events and act as the key contact for insights gained from field service assignments.

WHAT WE CAN LOOK FORWARD TO:

  • Technical education: Completed technical vocational training with solid knowledge and expertise in robotics, AI, automation, or related technologies.
  • Professional experience: Several years of experience in repair and maintenance, diagnosis of electrical and electronic components, and hardware servicing.
  • Flexibility: Ability to adapt to the requirements of different partners and training environments.
  • MS Office: Good knowledge of MS Office.
  • Strong communication skills: Excellent communication and interpersonal skills, with the ability to effectively engage and motivate people in both German and English.
  • Working style: Independent and structured way of working.
  • Willingness to learn: Drive and ability to independently learn new topics such as technologies, methodologies, didactics, and soft skills, and to develop solutions from scratch in a fast-changing environment.
  • B1 Driving Licence

Why work at Neura Robotics

  • Culture: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
  • Flexibility: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
  • Team: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
  • Growth & Development: Support for personal and professional growth via Udemy training platform and more.
  • Compensation: Competitive salary package with exclusive employee discounts.
  • Perks: Summer parties, company town hall meetings, and regular team celebrations.
  • Impact: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
  • Diversity: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
  • Application Process: Fast — initial feedback within a few days, interviews scheduled within two weeks.

Application questions